These terms and conditions of sale apply to the services offered on this Site. Both our Agency and the visitor agree to comply with them if the latter chooses our services. It is the visitor's responsibility to read, understand, and accept these conditions, and any online purchase implies compliance with these conditions. Our Agency cannot be held responsible if the visitor ignores or misinterprets our conditions. These conditions are subject to change without notice.
All rates are indicated in a specific currency, chosen by the user from a list that may evolve, and they are subject to change without notice. They may sometimes be indicated for informational purposes in other currencies; in the latter case, the displayed amount is an estimate based on an average and rounded exchange rate. The only prices actually in effect are the prices in the payment currency.
After payment, prices are not subject to change, even if variations in prices and/or exchange rates occur between the date of purchase and the date of the service.
At the time of booking circuits, tours, or excursions, the visitor provides a series of information such as the date, their name, etc. After online payment for the services, no information can be changed, without exception. The type of service, options, and date cannot be changed either.
For any purchase, it is mandatory to provide for each participant the full name as well as the passport number or an identity document (either referred to below as a document) for Peruvians or citizens of border countries having an agreement with Peru (DNI). This same document is required during the excursion to prevent identity theft. The visitor agrees to bring their document on the day of the service and must ensure that it matches the one registered during the purchase.
In the event of a violation of the points indicated above and/or in the event of denial of access during an excursion, the visitor will not be entitled to any refund.
Certain discounts offered on this site require the presentation of specific supporting documents. In practice, it turns out that local authorities or our partners very often do not or no longer accept certain supporting documents. Therefore, we reserve the right to apply or not apply certain discounts, without notice.
We sometimes offer the purchase of services at a student rate. By requesting to benefit from this rate, the visitor certifies on their honor, at the time of purchase, that they are in possession of a valid, compliant, and recognized supporting document, meeting the criteria required for the excursion.
The visitor also acknowledges that only the guides, inspectors, or local authorities are authorized to verify and judge the validity of the supporting document, and that in the event of refusal whatever the reason access to the site or service will be denied. They accept that this decision rests exclusively with these authorities, and that our agency cannot be held responsible in the event of refusal. Finally, the visitor agrees to present the physical original supporting document on the day of the tour.
Based on these conditions, the student rate can be applied at the time of purchase. Under no circumstances will we verify the supporting documents provided: their validity and the resulting consequences are entirely the responsibility of the visitor.
In the event of refusal of the supporting document during the excursion, the visitor will assume full responsibility and will not be able to claim any compensation or refund. Our agency cannot under any circumstances be held responsible for the consequences of this refusal.
Payment for excursions and services is made in full (100%) at the time of booking. The cancellation of services is subject to strict conditions of partial refund or non-refund. In the event of cancellation by the visitor, no exception will be granted. Regardless of the reason for the cancellation, all will be treated under the same conditions; the costs incurred by our Agency in the case of partial refund or non-refund being the same, whatever the reason. If the cancellation is requested by the client, it must be done through our site using the forms provided for this purpose. No cancellation will be accepted through any other means. The conditions are as follows:
Confirmation of excursions and circuits is based on the places available at the time of purchase. After online purchase and payment of 100% of the amount by the visitor, our Agency will make the actual reservations as quickly as possible. If for any reason stemming from our staff or a third party the reservation cannot be made on time and there is no more availability, an email will be immediately sent to the visitor, offering them:
During their online purchase, the visitor agrees to provide truthful and complete information to allow us to book their excursions. If, after full payment, this information prevents us from confirming the service, we will attempt to resolve the problem with the client. If, despite everything, it proves impossible to book, we will then refund the client the amount paid minus an 80% penalty of the amount paid, to cover bank and administrative fees. Examples include providing an incorrect or missing document number and never providing the correct one; or wrongly benefiting from a special rate and refusing to pay the difference.
Although our system includes certain security measures to prevent duplicate requests, it is not infallible, and only the visitor will be held responsible for an error regarding the purchase.
All payments are made online, in a single transaction, by credit card. In the event of a refund from us according to the conditions indicated above, the corresponding amount will be deposited into the account of the said card.
Unless a special agreement has been made in writing, all purchases through this Site are payable in advance, at 100%, by credit card. Our system accepts several types of cards indicated at the time of payment, and only these cards will be accepted. Personal checks, phone orders, bank transfers, or any other payment method are not accepted.
We may sometimes offer special deals, such as reduced rates for fixed dates or under certain conditions. These special offers are limited in time, their conditions are defined on our sites, they cannot be combined, and they do not have a retroactive effect. If, for example, we offer a special rate for a given day, the client cannot claim to benefit from it or request a refund if the special offer was proposed after they paid for their reservation.
If the client considers it necessary to make a complaint regarding our services once our provisions are completed, they can do so within 90 days from the end date of our services. Only our Agency will be the judge to assess the legitimacy of the complaint and possibly resolve it directly with the client. After this 90-day period, no complaint will be accepted, regardless of its nature.
As an Agency, our prices include all taxes, online credit card payment fees, our operating costs, our margin as a merchant, etc. It is solely up to the client to decide whether or not to purchase their excursions from our Site at the indicated rate.
We do not have a "If you find it cheaper, we refund the difference" policy. Under no circumstances can the visitor demand a partial or full refund on the pretext of having paid more than another visitor or having seen a lower price elsewhere. Our prices are clearly displayed on our pages, and it is up to the visitor to judge and compare them before purchasing. Booking services at the displayed prices implies acceptance of them. In short, no complaint about our prices can be made.
For the booking of circuits, tours, and excursions, we act on behalf of our clients and make this purchase in their name. However, we assume no responsibility in the event of an accident, loss, delay, or impediment to the excursion due to force majeure or any other event that does not involve our responsibility, particularly regarding the smooth running of the services booked on our Site.